What is a guest house?“LE CASETTE” apartments in Taormina aren’t a B&B, so they have different rules and a different management.
Is there a minimum of days of stay?Yes, there is, II-III nights are requested, according to the chosen period.
What is there in the apartments?Each apartments has a private bathroom, air conditioning, TV, a well equipped kitchen with all the crockeries you need. The kitchen is in the sitting room. The apartments MIRAMARE and BELVEDERE have a private terrace/balcony; the one room apartments I GIARDINI have a shared garden with chairs, tables and a “gazebo”.
When can I consider definitive my booking?Your booking is considered definitive when you send an advance as guarantee through your credit card or a bank transfer. After this you must send us the form that you will receive by mail, with this we confirme you booking.
What time can I arrive?We accept your check-in after 4pm and before 8pm.
What should I do before arriving?Before your arrival it is necessary to get in touch with the owner at least 4 days in advance. We will send you a detailed map in order to reach us easily. We suggest you to print it.
What should I do as I arrive?You have to contact by phone the owner to communicate your arrival and arrange a meeting point if you want.
What is requested at my arrival?A valid document for each person and the total amount by cash of the stay or if you like after seeing the apartment.
I have a car, how should I behave?In Taormina you can’t park your car if you are not resident in town, so you can park at LUMBI PARKING. It’s better to contact us if you come by car so that you can have some more and detailed information.
What does the rent of the apartment include?In the rent it is included the use of the equipment and furnishing of the house as kitchen, fridge, TV, air conditioning and the expenses of the house’s management as electric light, water, gas etc… they are also included the bed and bathroom linen. Remember that in Taormina you must pay the “Stay Tax” till the 10th day of stay. If your son is under 12 years old, he/she doesn’t pay. The tax is 1,00 Euro for night for person.
What about the cleaning?We use to clean everything before your arrival and at the end of your holiday, if you wish, you can ask for extra cleaning on payment.
What should I take with me that I won’t find in the apartment?We’ll give you the 1st hygienic toilette paper; you have to provide it and also soaps and detergents you need for the cleaning of the house.
What time should I come back in the night?The guest house lets the customer feel free because he has his keys and organizes his day as he wishes.
How should I behave?You can do whatever you like without disturbing the neighbours and without damaging the apartment and everything is in it, the plants and the garden outside.
What time should I leave the apartment?You should leave the apartment between 8 and 10am.
If I have a problem what I should I do?For any problems you can contact us daytime up to 8pm.
If my plane arrives at the airport of Fontanarossa and there are no bus to Taormina, what should I do?Please let us know in advance so we can organize a car that will pick you up.
What should I do before leaving the apartment?Tell us in advance the time of your departure, please throw the rubbish into the bin along the street, switch of the lights and the electric devices.
Are the apartments suitable for old people or for people with health problems?You have to know that the apartments LE CASETTE are on hill area so you have to climb a slope and in particular, the apartment BELVEDERE is on the second floor without a lift.
I am already in Taormina and I can’t find the apartments, how can I find the house?Call us and we’ll arrange a meeting point or before leaving you can print the map that we can send you by mail.
You reserved an apartment for a week holiday but you have to leave after 3 or 4 days, can you ask for a refund?You can’t, you have to respect the days of your booking as regards the payment, sorry.
You reserved the apartment for 4 people and you are 3, is the price the same?If you have booked for 4 persons you have to pay for this number of persons, sorry. You reserved for two people but you are 3 or more. We suggest you to communicate us with a certain advance this changing because the price changes.
We have a car, what i must know?If you decide to come in Taormina by car you have to know some important rules: You can’t park in the town. It’s better to arrive at the “Lumbi” parking and if you stay a week you can have the one week ticket for 40,00 Euro (all week).The formula week is valid also if you stay 4 nights. If you stay less 4 nights you can take a normal tiket. If you want “week formula” you must pay it before going in the parking showing the number of the car and paying the amount due. After parking, from here, you can take the free bus shuttle that in 3 minutes brings you in the center of the town in Via San Pancrazio that is far 200 mt from Via Antonio Gramsci. NB: consulting also our section “how to reach us”